Support
We're here to help. Most questions are answered below — if not, email us and a human will get back to you.
Contact us
- Email: support@stockifyx.com
- Response time: 1 business day
- Hours: Monday – Friday, 9 AM – 6 PM ET
Frequently asked questions
Is StockifyX a real brokerage?
No. StockifyX is an educational paper-trading simulator and market research tool. We do not execute real trades, hold customer funds, or provide investment advice. Use insights as a starting point for your own research.
Why are some prices delayed?
Free-tier quotes are delayed approximately 15 minutes per exchange licensing rules. Premium subscribers get faster updates and additional analytics.
How do I cancel my Premium subscription?
iOS: Settings → [your name] → Subscriptions → StockifyX → Cancel. Web: visit stockifyx.com/premium → Manage subscription. Cancellation takes effect at the end of the current billing period.
How do I request a refund?
iOS purchases are handled by Apple — request refunds at reportaproblem.apple.com. For web (Stripe) purchases, email support@stockifyx.com within 14 days of purchase.
My watchlist or paper portfolio disappeared.
Watchlists are tied to your account. If you signed in on a new device, log in with the same email. If data is still missing, email us with your account email and we will restore it from backup.
How do I report a bug or wrong data?
Email support@stockifyx.com with the symbol, page URL or screen, and a screenshot. We typically reply within 1 business day.
Does the AI Coach give personalized investment advice?
No. The AI Coach is an educational assistant. It explains concepts, summarizes data, and discusses general strategies. It does not know your financial situation and is not a substitute for a licensed financial advisor.
How do I delete my account and data?
You can delete your account and all associated data at any time. iOS app: Profile → Settings → Delete Account → Confirm. From the web or any other device: visit stockifyx.com/account/delete, enter your account email, then click the verification link we send to that address (the link expires in 24 hours, so check your inbox right away — no separate sign-in required). If you cannot access the email, write to support@stockifyx.com from your account email with the subject line "Delete my account". We will delete your account, paper portfolio, watchlists, alerts, and any AI Coach history within 7 days and confirm by reply. Subscription cancellation is a separate step — see "How do I cancel my Premium subscription?" above.
Is my data secure?
We use HTTPS everywhere, encrypt data at rest, and never sell personal data. Read our full Privacy Policy for details.